• Coronavirus – what you need to know

    Please note that our Service Centre are operating online only. We have a small team working remotely to help and deal with your enquiries over email. Please bear with us as we work through all bookings and contact you in travel departure date order.

    Issued 18 June 2020

    Worldwide Motorhoming Holidays from the Camping and Caravanning Club is committed to keeping our members, guests and team safe, informed and supported.

    We continue to monitor and follow the latest Foreign and Commonwealth Office advice and want to assure you, we have your safety and wellbeing at heart. We have had to make the difficult decision to cancel all Escorted Tours and fly drive holidays in 2020 as we do not feel that we can run these safely under current guidelines.

    We are currently contacting customers who are due to depart very soon. Thank you for your patience and understanding during these busy times. The most up-to-date information can be found on the Foreign and Commonwealth Office website.

    You can have total confidence if you’ve booked a Foreign Package Holiday with us, as we are ABTA and ATOL bonded. Customers travelling abroad with Worldwide Motorhoming Holidays may also like to read useful consumer advice on the  ABTA website (travel arrangements made through Worldwide Motorhoming Holidays are ABTA protected) where there is a helpful Q&A section.


    Coronavirus Frequently Asked Questions

    Q: I have a booking with you. Can I cancel due to the coronavirus?
    A: Due to the current guidance surrounding COVID 19, we have unfortunately had to cancel Worldwide Escorted Tours and fly drive holidays for 2020 under Government and Foreign & Commonwealth Office guidance. For tours later in the year, we have taken the difficult decision not to operate also, as we do not feel we can do this safely under current guidelines and the usual Club experience cannot be offered at this time.  We will be in touch with those affected to arrange full refunds.

    Q: I have a booking with you for later this year and want to know if travel will still go ahead.
    A: Due to the current guidance surrounding COVID 19, we have unfortunately had to cancel Worldwide Escorted Tours and fly drive holidays for 2020 under Government and Foreign & Commonwealth Office guidance. For tours later in the year, we have taken the difficult decision not to operate also, as we do not feel we can do this safely under current guidelines and the usual Club experience cannot be offered at this time.  We will be in touch with those affected to arrange full refunds.

    If you are enquiring for a 2021 tour, we are unable to make a booking at this time due to uncertainty but will of course keep your details on file and be in touch as soon as this changes. 

    Q: Will my Intana travel insurance policy cover me for medical expenses if I get the virus while abroad?
    A: Yes, for existing policies, as with any medical issue our policy will cover you, although the normal terms and exclusions apply. However, if you purchase a policy going forward (extension or renewal only), you will not be able to claim in situations where you are advised not to travel because of the advice from the FCO or any other regulatory body, nor if you contract COVID-19 or any strain thereof before or during travel.

    Q: What should I do if my balance is due?
    A: Due to the cancellation of all 2020 Worldwide holidays, The Club is not expecting holiday balance payments and has suspended auto balances for holidays travelling abroad. Our Travel Specialists will be in contact to arrange a refund for any previous payments.

    Q: I emailed Worldwide Motorhoming Holidays – why have you not responded?
    A: Due to reduced team sizes working remotely, smaller teams across all areas of the Club are handling huge numbers of enquiries. Worldwide Motorhoming Holidays are dealing with enquiries in travel date order and are currently calling or emailing members due to travel soon. We will be in touch with you individually as soon as we can.

    Q: Can I move my travel to a 2021 departure?
    A: We are not currently taking bookings for 2021 departures due to the uncertainty that remains around international travel, so unable to transfer existing bookings to a 2021 departure. We are taking enquiries through our enquiry page and via email and will be in touch as soon as we are able to take future bookings.