• Coronavirus – what you need to know

    Please note that our Service Centre will now be operating online only. Rest assured we are all still here to help and are on hand to deal with your enquiries over email.

    Issued 19th March 2020

    Worldwide Motorhoming Holidays from The Camping and Caravanning Club is committed to keeping our members, guests and team safe, informed and supported.

    Following the announcement on Monday 16th March, we're responding to the latest Government guidance in a situation that’s changing daily. 

    As a priority, we will continue to monitor and follow the latest Foreign and Commonwealth Office advice. As and when FCO advice results in the Club having to cancel any scheduled holidays, our team will contact people who are affected directly. Up-to-date information can be found on the Foreign and Commonwealth Office website.

    If you’ve booked a Foreign Package Holiday with us we are ABTA and ATOL bonded. Customers travelling abroad with Worldwide Motorhoming Holidays may also like to read useful consumer advice on the ABTA website (travel arrangements made through Worldwide Motorhoming Holidays are ABTA protected) where there is a helpful Q&A section.

    For more information, including detailed foreign travel advice for 225 countries and territories, please visit www.gov.uk/travelaware.

    Coronavirus Frequently Asked Questions

    Q: I have a booking with you. Can I cancel due to the coronavirus?

    A: Yes, you can cancel, however our usual cancellation charges apply as per our terms and conditions, assuming the FCO has not recommended against travel to the destination you are going to.

    Q: I have a booking with you and am concerned about transit restrictions and flight availability?
    A: We are currently looking at all bookings due to travel, both outbound and inbound, and will contact you in travel date priority order so that we can update you of any changes.

    Q: If the FCO recommends against travel to the destination I’m booked to go to, can I cancel?
    A: Yes, if the travel is imminent and the FCO have recommended against travel to the destination you are going to, we will contact you in travel date priority order to offer a full refund or help reorganise your holiday arrangements for another destination.

    Q: If I have a flight booked including transit where travel restrictions are now in place, can I cancel?
    A: We will contact you in travel date priority order to try to find you a suitable alternative flight to enable you to continue with your holiday.

    Q: Will my Intana travel insurance policy cover me for medical expenses if I get the virus while abroad?
    A: Yes, for existing policies, as with any medical issue our policy will cover you, although the normal terms and exclusions apply. However, if you purchase a policy going forward, you will not be able to claim in situations where you are advised not to travel because of the advice from the FCO or any other regulatory body, nor if you contract COVID-19 before or during travel.